Every call answered. Even at 2 a.m.
When you're up in an attic, driving between jobs, or asleep, your AI receptionist picks up, books the visit into your calendar, and emails you a summary of every call.
Try it now: call our demo receptionist at (954) 710-8733 and ask for an AC repair visit. (Demo company, calls up to 4 minutes.)
Local to Broward County. You keep your phone number.
The calls you miss don't leave a voicemail.
They hang up at the beep and call the next company on Google.
Most AC calls are urgent. A homeowner with no cooling in July isn't going to wait for a callback tomorrow. Whoever answers first usually gets the job.
Companies that responded to a new lead within an hour were about seven times more likely to have a real sales conversation with them than companies that waited longer.
Source: Harvard Business Review, "The Short Life of Online Sales Leads" (2011).What are missed calls costing you?
Put in your own numbers. It's a rough estimate, and you know your business better than any calculator.
Set up in a week. You test it before it takes a single real call.
20-minute setup call
You tell us your hours, service area, services and what it's allowed to say about prices. We build your receptionist around your business, not a script.
You test it yourself
Call it, try to trip it up, ask it hard questions. We adjust it until you're happy with how it sounds and what it says.
Go live, after hours first
Your calls forward to it only when you don't pick up. Week one covers nights and weekends. Turn forwarding off from your phone any time.
A front desk that never takes a day off.
Answers when you can't
After hours, weekends, or when you're busy on another line. Natural, friendly, and short, not a phone menu.
Books straight into your calendar
Only into open slots, with a daily limit you choose. The customer gets a confirmation email.
Spots emergencies
No cooling with an elderly person or a baby at home, water through the ceiling, a burning smell: it takes the details and gets the call to you fast.
A summary after every call
Who called, what they need, and whether they booked, in your inbox minutes later. Recordings on request.
Honest about what it is
If a caller asks, it says it's a virtual assistant. Anyone who wants a person gets a message and a callback.
Changes the same day
New prices, new hours, a holiday closure: text us and it's updated the same day, at no extra cost.
Pay only for the jobs it books.
- No setup fee and no monthly fee during the pilot
- You hear every call and get a weekly summary
- Stop any time, no penalty
If you want to keep it: a flat monthly price. The usual $750 setup is waived for our first five pilot companies. Changes, call summaries and monthly reports included.
If not, you switch it off and keep your pilot results.
A booked appointment counts when it's a real customer in your service area with a real AC need who books a time, isn't spam or a duplicate, and doesn't cancel within 24 hours. You can flag any booking within 7 days of the weekly summary and it isn't charged. Full terms are in the written agreement you sign before starting.
Local, small, and easy to reach.
Coastal Front Desk is based in Fort Lauderdale and works only with home-service companies in Broward County, starting with AC.
We're new, and we're taking on a small number of local companies first so each one gets personal attention: you deal with the person who built your receptionist, not a call center.
Support hours are Sunday to Thursday, and Friday mornings. The receptionist itself answers your calls around the clock.
What owners usually ask
Will my customers know it's not a person?
Some will, and that's fine. It sounds natural, but if anyone asks, it tells them it's a virtual assistant. Anyone who wants a real person gets a message and you call them back. Right now, most of those after-hours calls go to voicemail.
Do I need a new phone number?
No. You keep your number. Calls forward to the receptionist only when you don't answer, are busy, or are closed. You can turn forwarding off from your phone in seconds.
Will it quote prices to customers?
Only what you approve. Most owners let it mention the diagnostic fee and say the technician gives a firm price on site. It never makes up prices, discounts or promises.
What if it gets something wrong?
You get a summary after every call, so you'd know within minutes. During the first two weeks we read every call and fix anything the same day.
What if the system goes down?
We set up alerts so we hear about a problem right away, and we fix it as fast as we can. In the meantime you can switch call forwarding off from your phone in seconds, and your calls go back to ringing you exactly as they do today.
Does it work with my calendar?
It books into a calendar connected to Google Calendar or Outlook. If you use a field-service app, tell us which one during setup and we'll find the best way to connect it.
Hear it handle a call.
We'll come by your office with a live demo set up with your company's name, or show you over the phone. It takes ten minutes.